Frequently Asked Questions

1. Can I pickup my rental?
We currently only offer delivery services. Simply let us know your location, and we'll make sure the equipment is delivered to your site and picked up when you're done.

2. How are deliveries charged?
For customers within our current service area, the delivery rates are fixed and shown along with the day rate of each machine. You will only pay one delivery fee per order regardless of the number of items you rent. The highest delivery fee from your order will be applied.

3. What if I need assistance or have an issue with the rented equipment?
Our team is dedicated to providing excellent customer service. If you need assistance or encounter any issues with the rented equipment, don't hesitate to contact us. We will promptly address your concerns and ensure your satisfaction.

4. How far in advance should I reserve equipment for my project?
We recommend reserving equipment as soon as you know your project timeline. Equipment availability can vary, so booking in advance ensures that you have the necessary equipment ready when you need it.

5. Is there a minimum rental period for equipment?
Rental periods may vary depending on the type of equipment. We offer flexible rental options, including daily, weekly, and monthly rates. Our team can help you choose the rental period that best suits your project needs.

6. What is a Damage Waiver?

The damage waiver is a optional service we provide our customers. Our limited damage waiver fee is 10% of the total rental price, excluding delivery and taxes. Customers who pay the damage waiver fee are covered for 80% of any repair as the result of accidental damage to equipment up to $5,000. All customers are automatically opted into this service and can opt out by providing proof of insurance coverage meeting the requirements detailed in our rental agreement.